Many of us are in businesses where we spend a lot of time with people face to face.
And my business is no exception.
But the success we have in getting our message across to others about the value we bring can actually depend on how well we are listening.
If you are really listening closely with a client, certain ideas may get repeated in a variety of forms during the conversation.
And this gives an opportunity to truly understand their issue & gain additional details on how we can help.
But remember that we do not only communicate through words.
Reading non-verbal signs are important too because they often give or send information that is omitted from the verbal part of a message.
So how can we enhance our listening to better understand our customers?
Provide encouraging non-verbal signs so we can encourage more dialogue.
Maintain good eye contact and an open facial expression.
Remember to confirm understanding often.
But most importantly, focus on the other person and be present.
Concentrated & attentive listening helps you think more quickly & respond appropriately.
You may actually find a better way to solve your customers problem just by listening to what they have to say.
How well do you hear your customers?